Refund and Returns Policy

Effective Date: [25 September, 2025]

 

At PrimeGoods, we value your satisfaction and strive to deliver fresh, high-quality products every time. If you are not fully satisfied with your purchase, our Refund Policy outlines the steps to resolve the issue quickly.

 

1. Eligibility for Refunds or Returns

  • Refunds or replacements are only accepted within 7 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Perishable goods (e.g., fresh produce, palm nut pulp, flour mixes) are not eligible for return once opened or consumed.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the product.

  • We will issue a refund or replacement at no extra cost.

3. Non-Returnable Items

  • Perishable food items once opened.

  • Items purchased on clearance or marked as “final sale.”

  • Gift cards or promotional items.

4. Refund Process

  • Approved refunds will be issued to your original method of payment within 5–7 business days.

  • Shipping fees are non-refundable unless the error was ours.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

6. How to Request a Refund

  • Email: [Insert your customer support email]

  • Phone: [Insert your phone number]

  • Address: 4405 Northside Parkway NW, Unit 2301, Atlanta, GA 30327