Shipping and Delivery

At Prime Goods, we provide nationwide shipping across the continental USA. Our goal is to deliver authentic Ghanaian and West African ingredients quickly and safely to your doorstep.

Key Points:

  • Orders are processed within 1–2 business days

  • Shipping options are calculated at checkout or cart via UPS

  • Tracking information is provided for all shipments

 
Delivery Times

Delivery times vary depending on your location and shipping method:

  • UPS Ground: 1–7 business days

  • UPS Next Day Air:  Next business day, typically by 10:30 a.m. (noon or end of day for rural areas).

  • UPS 2nd Day Air: Guaranteed within 2 business days across all 50 U.S. states and Puerto Rico

Please note: delivery times may be affected by holidays or unforeseen events.

 
Shipping Fees

Shipping fees are automatically calculated at checkout based on:

  • Weight and dimensions of your order

  • Shipping destination

  • Selected shipping method

We strive to offer fair and transparent rates for all customers.

 
Returns & Exchanges

Your satisfaction is important. Prime Goods accepts returns or exchanges for:

  • Damaged or defective products

  • Items incorrectly shipped

How to Request a Return:

  1. Contact us via our Contact Page or email support@primeimporters.com

  2. Provide your order number and reason for return

  3. Follow instructions for shipping the item back

Note: Perishable items like palm nut pulp may be eligible for replacement rather than refund.

 
Refunds

Refunds are processed after we receive the returned item and verify its condition. Refunds may take 5–10 business days to appear on your original payment method.

 
6. Questions About Shipping

For questions about delivery, tracking, or returns, visit our FAQ Page or Contact Page.